IT for Kansas City · Mac, Windows, and everything between

IT support that answers, shows up,
and proves it.

Heartland Macs runs your Macs, PCs, servers, and security on BEAT — the operations platform we built ourselves. Every emergency is on a timer, every device is watched, and you can see all of it. Nobody else in Kansas City works this way, because nobody else has BEAT.

See business plans → See residential plans

Serving Kansas City since 2012 8,000+ clients · 38,000+ jobs 5,000+ devices supported daily Per-seat monthly pricing

8,000+Clients since 2012

38,000+Jobs completed

5,000+Devices supported daily

14Years in Kansas City

Two ways to work with us

Pick the relationship. We’ll handle the technology.

For Business

Managed IT for Mac, Windows, and mixed environments.

Outsourced IT for Kansas City teams — whether you’re all Mac, all PC, or running both side by side. We manage your fleet, your network, your security, and your help-desk on a flat per-seat fee.

Mac and Windows device management (MDM / RMM) and patching
Help desk by phone, email, and chat — same business day
On-site visits across the Kansas City metro
Network, Wi-Fi, firewall, and server administration
24/7 monitoring with automated remediation
Backup, security, and disaster recovery
Onboarding, offboarding, and procurement
Quarterly strategic IT review

$50 per seat / month · transparent, no hourly bills

Book a 30-min consult →

For Home

One trusted number for your whole household.

One flat monthly fee gives your family unlimited tech support across every device in your home — Mac, PC, iPhone, iPad, printers, Wi-Fi, smart-home, all of it.

Unlimited support during business hours
On-site visits when remote can’t solve it
Bench labor included — you only pay for the part
iCloud, OneDrive, photos, and backup planning
New-device setup and migrations included
Wi-Fi, printers, smart-home, and HomeKit support
Email, calendar, and password hygiene
One person who already knows your setup

$50 / month per household

Subscribe today →

Every platform, one team

Mac, Windows, or both — same playbook.

We started as Mac specialists in Kansas City and the name stuck. The truth is most modern offices are mixed, and some of our largest clients are Windows-only. We support all of it as one coherent fleet — same flat fee, same help-desk, same standards.

All-Apple shopsMac, iPad, iPhone, Apple TV. MDM, JAMF / Addigy, Apple Business Manager.

All-Windows shopsWindows 11, Microsoft 365, Entra ID, Intune, Windows Server, fleet patching.

Mixed environmentsMac and PC working seamlessly together — file shares, printing, identity, security.

The team

Small on purpose.
Fast because of it.

When you call Heartland Macs, you don’t get a phone tree, a ticket number, and a “someone will reach out.” You get a technician you know by name — and they’ve probably worked on your exact machines before. We’re a Kansas City crew based on Southwest Blvd, and we support the whole stack: Apple, Windows, servers, networks, and everything your business plugs into them.

Big MSPs sell you a “team of specialists.” What that means in practice is that your problem gets handed between four strangers. The person who answers is the person who fixes it — no tier-1 script readers. Our techs each own the whole job — dispatch to done — and BEAT holds them to it, with response timers, job tracking, and customer reviews tied to every single tech, every single job.

An unfair advantage

Meet BEAT — the platform behind every job we run.

Most IT companies buy the same off-the-shelf ticketing software and call it their “system.” We built our own — Business Efficiency & Automation Technology — and it changes what you experience as a client. BEAT is a Heartland Macs tool; you’ll never need to log into it. You’ll just notice the difference:

Rapid Response, on a clock. Emergencies don’t go in a queue and hope. BEAT auto-schedules them against a live timer that every tech — and the whole office wall — can see. Nothing “sits” without everyone knowing.
You’re never in the dark. The moment your job is created, you get a branded email with your job number and your tech’s name. Another when it’s done. No wondering, no chasing.
Every device, watched. Alerts from every monitored machine feed one live board we triage all day. Problems get claimed in minutes, not discovered on your next call.
Security training for your people, built in. Phishing, passwords, social engineering — short lessons and quizzes we push to your employees’ inboxes, with completion tracked. New hire? Enrolled before their first Monday. Included, not an upsell.
Accountability you can audit. Every action in BEAT is logged — who did what, when, on whose machine. Ask us anything about your history and we’ll show you, not tell you.

⚑

Your Protection Checklist What BEAT covers, every single day

All active

Every device monitored for security risks, around the clock
Settings auto-corrected if anything drifts out of policy
One real-time view of your entire setup — nothing hidden
Routine fixes handled automatically — no ticket needed
Compliance-ready reports on demand
Issues caught before they become problems
A clean documented record of every change we make

Always on. Always watching. Quietly excellent.

Proof

We measure ourselves in front of you.

Under 2 minaverage rapid-response pickup, on a live timer

9 of 10jobs finished the same day they come in

4.9 / 5customer rating across post-job reviews

Every job ends with a one-tap review request — the scores above are unfiltered.

Apple and Windows-experienced · BEAT-monitored · Kansas City-owned since 2012

Why Heartland

The IT partner you don’t have to think about.

Most computer shops are reactive — you call when something breaks, they bill by the hour, and the relationship resets every time. We work the opposite way.

Platform-fluent, not platform-snobby

We grew up on Macs and we’re fluent in Windows. Bring us either, or both. We don’t care which logo is on your laptop — we care that it works.

Predictable per-seat pricing

$50 per seat per month for business. $50 per household for home. No hourly meter. No surprise project bills. You always know what next month looks like.

Our edge 03

Quietly excellent, powered by BEAT

Our proprietary platform watches your devices around the clock and quietly fixes the small things before they become tickets. Most of what we resolve, you never had to notice.

A relationship, not a ticket

You get the same small team every time. We learn your setup once and remember it. No re-explaining your network to a new tech each month.

Local, on the ground

Based on Southwest Boulevard since 2012. Serving Kansas City households and businesses with people who actually live here.

Real numbers, not slogans

8,000+ clients. 38,000+ jobs. 5,000+ devices supported every day. Fourteen years of doing this in Kansas City — and we’re still here because it works.

Residential membership

Tech support that finally feels like having an IT department in the family.

For a flat $50 a month, your household gets a personal team that already knows your setup the moment you call. New Mac to migrate. iPhone won’t back up. Wi-Fi acting up. Printer that hates everyone. We handle it.

Our team supports you 8 to 5 weekdays. Our monitoring runs 24/7 in the background, so a lot of small problems are fixed before you even notice them.

$50/ month per household

Cancel anytime. No setup fee. Includes Mac and PC.

Unlimited remote help
On-site when needed
Free bench labor
New-device setup
Backups & cloud
Wi-Fi & printers
Email & passwords
One trusted number

Subscribe today →

K–12 and charter schools

An IT partner that knows schools — and knows E-rate.

Schools have been part of Heartland Macs since the beginning. We support several large charter networks across the Kansas City metro: classroom Macs, Chromebooks, Windows labs, teacher devices, MDM at scale, the Wi-Fi that has to survive 800 kids hitting Zoom at 9:02 a.m.

And because schools shouldn’t pay full price for the technology that runs them, we help with E-rate too — the federal Universal Service program that discounts eligible category 1 and category 2 services for schools and libraries. We’ve walked clients through the filing window for years.

E-rate experienced

What we cover for schools

From the classroom to the closet.

Multi-site device fleets — Mac, Chromebook, Windows, iPad
MDM at scale: JAMF School, Apple School Manager, Google Admin, Intune
Classroom Wi-Fi, switching, firewalls, content filtering
Help desk for staff and teachers, on-site visits across the metro
E-rate Form 470/471 prep, vendor responses, documentation, audits
Procurement guidance that matches your district’s budget cycles
Summer-rollover projects: re-imaging, refresh cycles, lab builds

Who else we work with

Whatever your industry, we probably already speak its software.

From all-Apple creative shops to all-Windows manufacturers, our clients run the spectrum across the Kansas City metro:

Law & financeDocument management, secure email, compliance, time-tracking systems.

Medical & dentalHIPAA-aligned environments, EHR support, encrypted backup, secure devices.

Creative & agenciesMac fleets, Adobe / Final Cut, color-managed displays, big shared storage.

Manufacturing & tradesWindows shops with line-of-business apps, ruggedized hardware, on-site support.

Architecture & engineeringCAD workstations, plotters, large file workflows, mixed Mac/PC offices.

NonprofitsDonor and volunteer systems, tight budgets, real outcomes, TechSoup-aware.

Executive teamsWhite-glove support for principals, mobile setups, travel-ready security.

HouseholdsTech-forward families, working-from-home professionals, retirees.

Become a client

No contracts needed. The results do the convincing.

We don’t lock clients in, because we don’t have to. Every month you can see exactly what we handled, how fast we picked it up, and what your people said about it afterward. That’s the difference between hiring an IT vendor and hiring a team with something to prove — and a platform that proves it.

Tell us a bit about you — we respond within one business day. If we’re a fit, we’ll set up a quick call to scope a per-seat plan. Residential is even simpler: we’ll get you on the membership the same week.

Already a client? Don’t use this form — text or call us at the number on file.

IT support that answers, shows up,and proves it.