Heartland Macs · Kansas City IT support

I clicked a phishing link. What should I do?

Immediate steps after clicking a suspicious link, entering a password, approving MFA, or downloading a file.

Stop interacting with the page. If you entered information, approved a prompt, downloaded a file, or installed anything, contact your IT team immediately. Fast reporting can prevent a small mistake from becoming a larger incident.

If you entered a password

  1. Use a clean device to change it through the real website.
  2. Tell IT which account was involved.
  3. Review MFA methods, active sessions, forwarding rules, and recovery details.
  4. Change reused passwords elsewhere.

If you downloaded or installed something

Disconnect the device from the network and do not delete evidence or keep experimenting. Call a trusted technician so the device and related accounts can be checked properly.

This page provides general security guidance, not a guarantee that any individual message is safe. When money, passwords, remote access, or sensitive records are involved, verify through a separate trusted channel.