A direct answer from a Kansas City IT team

Is this Microsoft 365 password expiration email real?

Do not use an unexpected password-expiration link. Open Microsoft 365 directly and check your account safely.

Do not use the email link to find out. Open Microsoft 365 from a known bookmark or type the address yourself. If no prompt appears in your account, the email was likely a credential-stealing attempt.

Why these messages work

Password-expiration warnings create urgency and lead to a convincing copy of Microsoft’s sign-in page. The fake page captures your password and may immediately request an MFA code.

Check it safely

  1. Close the email.
  2. Open a new browser window and go to office.com yourself.
  3. Check your account and security notices there.
  4. If you entered credentials on the email’s page, change your password from a clean device and contact IT immediately.

For organizations

Microsoft 365 administrators should review sign-in logs, MFA changes, inbox forwarding rules, and recently authorized applications after a suspected compromise. Changing the password alone may not remove an attacker’s persistence.

This page provides general security guidance, not a guarantee that any individual message is safe. When money, passwords, remote access, or sensitive records are involved, verify through a separate trusted channel.